Owner FAQs

Normal wear and tear is the unavoidable deterioration of a unit resulting from normal use by the tenant.

Damage caused by tenants often requires extensive and expensive repairs and usually results from neglect or abuse, whether accidental or intentional. Unlike standard wear and tear, this level of damage can't be addressed with minor repairs or thorough cleaning and might even make a rental property uninhabitable.

With what we believe to be the lowest eviction rate in the area (less than 1%), HBR Rentals prides itself on the 'Service First Philosophy,' meaning our customers and their happiness with our service is top priority! In addition to our competitive pricing, our service separates us from our competition. Honesty. Experience. Knowledge: all are key in finding a solid property management company.

Your management company is responsible for protecting a valuable asset, accounting for a substantial income, dealing with contractors and resident problems, guarding the owner from liability, staying up-to-date on city and state safety codes, and so forth.

Your decision to hire a property management company can be complex; after comparison, you will see that HBR Rentals is amongst the strongest in the industry!

If you lack time or experience for the time-consuming, day-to-day management of your rental property, a property management company can help you:

• Attract qualified residents
• Market your rental property
• Maintain your rental property
• Track income and expenses to determine profitability
• Negotiate rental agreements
• Ensure legal and correct documentation
• Collect rent and track resident deposits
• Comply with federal, state, and local laws
• Respond to resident issues/requests promptly.

We do a comprehensive market analysis, including searching and comparing similar properties in your area.

We compare properties and amenities to determine a basic rental rate and factor in condition, location, market demand, and our knowledge and experience with the area.

Many factors contribute to a property’s desirability. Price, location, and condition of the home play the largest role.

It is difficult to say that your home will rent in a specific time. However, if your property is in good condition, in a good neighborhood, and priced right, it should rent quickly. Even if your home is not the most desirable, many potential residents are seeking rentals across various price ranges.

The resident is responsible for term of lease. In case of early termination the terms of lease will be enforced. Owner will be notified in case they choose to release the resident without penalty.

HBR Rentals Property Management will maintain all security deposits in a Trust account and is the fiduciary under CA General Statutes. Please refer to our Management Agreement for more complete details.

Yes. HBR Rentals requires a reserve to be kept in the owner's account for repairs/maintenance.

Our fees are dependent upon the services you choose. We have a leasing-only service and a monthly management service. Marketing for Vacant Property is $399. This charge is due at the time we begin marketing a vacant property and is non-refundable

Yes. We will communicate with you throughout our agreement and keep you aware of any issues that may arise. We will contact you at reasonable times to discuss repairs and notify you of the resident's notice to move.

We will complete two (2) inspections at time of move-in

• The HBR Move-In Report
• The resident's Self-Move-In Report.

After that, we will conduct virtual property inspections twice a year to protect our residents, our team, and your property.

Residents may call or request maintenance online at our website. After we receive a repair request, we may contact the resident and ask questions, which will help us determine the exact nature of the problem before sending a service technician. If the resident has a legitimate problem, we will schedule the repair. Most repairs are scheduled within one business day. Comfort items such as air conditioning no hot water or heat, receive the highest priority and are usually attended to the same or the next business day.

Rent checks are processed on the 15th of the month, allowing resident funds to clear the bank and all bills for the property to be paid.

Today! Please contact our office by phone or message, and we can start the process immediately. Once you contact us, we can get you the proper paperwork to start!